Complaints procedure
If something has gone wrong with this website or with how we handled an enquiry, contact us first. If your complaint is about a broker or lender you were introduced to, that firm must handle it under their own process.
Complaints about this website or an introduction
Email hello@bridgingloans.online with your name, the address used on the enquiry, what happened and what you would like us to do. Write to PASECOM GROUP LTD, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE if you prefer post. We aim to acknowledge within five working days and to give a final written response within eight weeks.
BridgingLoans.online is a trading name of PASECOM GROUP LTD. We are a lead-generation introducer. We do not publish an FCA firm reference number and we do not claim Financial Ombudsman Service or FCA complaints rights for this introducing activity. For how we use personal data, see the privacy policy. You can contact the Information Commissioner’s Office (ICO registration ZC117546) at ico.org.uk.
Complaints about a broker or lender
If your complaint is about a firm we introduced you to, send it to that firm and follow their published complaints process. Check their status on the FCA Register. Their permissions and any ombudsman coverage are theirs, not ours.
Company details
PASECOM GROUP LTD. Registered in England and Wales. Company number 17139327. Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Email hello@bridgingloans.online. ICO ZC117546.